How to Close Your ExpressVPN Account & Get a Refund in 2020

ExpressVPN is one of the most popular VPNs on the market with an expansive server network and advanced features. If you already have a  subscription but feel like the service does not meet your needs, has not lived up to your expectation, or any other reason, you can take advantage of the friendly refund policy.  

While ExpressVPN does not offer a free trial, it has a 30-days money-back guarantee that allows you to enjoy the full services risk-free. We tested the service, and the money was refunded easily without any struggles.

In the article, we will guide you on how to close your ExpressVPN account and get a refund, look at the appropriate alternatives and more. 

Why are you closing your ExpressVPN account?

Are you canceling because the services are too expensive? If you are subscribed to the monthly plan, you can extend your plan to get massive offers. For example, the annual plan comes with a 49% discount and 3-months free months.

Are you closing your account because the app is too complicated? If you are looking for a user-friendly and simple VPN, Surfshark is an excellent alternative. It is more affordable than ExpressVPN and offers unlimited simultaneous connections.

Moreover, if you want an even faster service, you can choose NordVPN. It has a bigger server network, premium features, easy to use apps, and a very affordable long-plan. You can also test its services with the 30-days money-back guarantee.

A step-by-step tutorial on how to close your ExpressVPN account

ExpressVPN offers you a 30-day money-back guarantee, so you can test whether the service lives up to its popular name. If you are not satisfied with the service, you can cancel your account before the 30 days elapse and claim a refund. However, you should first close the automatic payments to avoid additional charges.

Here are the steps you should follow

Step 1: Log in to your account

You can only claim your refund on the official website and not the app. So, go to expressvpn.com and enter your login credentials.

Log In To Your Account
Log In To Your Account

Step 2: Cancel automatic renewal.

On the Dashboard, tap ‘Manage subscription settings’ and then ‘Turn off automatic renewal’

Cancel Automatic Renewal
Cancel Automatic Renewal

Once you click on the button, you will be asked whether you can stop the automatic payments. Tap on the button that says ‘I have an issue and don’t want to keep using ExpressVPN and then ‘skip’.

Step 3: Stop services.

Click the button that says ‘Stop my service on the expiration date’ to stop subsequent auto-renewals. 

Stop Services
Stop Services

Step 4: Get in touch with customer support.

After cancelling the auto-renewal, you need to get in touch with the customer support to ask for a refund. Click on the button that says ‘Need help? Contact us to contact a customer agent.

On the next page, you will be prompted to fill a form with your email address, refund request, operating system, and the app version. Click the ‘Send’ button.

You will get a response within a few minutes to confirm your request has been received. You will also be asked to wait for 5 to 7 working days for it to be processed.

I have closed my ExpressVPN account- What next?

If you are an ardent internet user, a VPN is an important tool to protect your data and activities. Even if ExpressVPN does not meet your needs, there are other reliable options available.

Best alternatives to ExpressVPN

NordVPN – Fast-speed VPN

Nordvpn – Fast Speed Vpn
NordVPN – Fast Speed VPN

NordVPN Main features

  • 5,500+ servers in 59+ countries
  • SmartPlay
  • Ad blocker
  • 30-days money-back guarantee

NordVPN is one of ExpressVPN’s competitors. It has a more expansive network of 5,500 fast servers distributed in 60 countries. Our recent tests reveal that this is the fastest VPN on the market.

It unblocks even the most stubborn geo-blocks to enable you to access content and services from all over the world. The SmartPlay feature is intended to bypass all restrictions while maintaining your security and privacy. We were able to unblock Fox Sports Go and other popular streaming sites such as Netflix, Hulu, etc.

Most of the servers allow P2P sharing and offer unlimited data and bandwidth so you can torrent as many files you want unrestricted. The provider is based in a privacy-friendly country and has a strict no-logs policy. This means your torrenting activities will be anonymous even if you accidentally download copyrighted material.

The CyberSec suite is a crucial feature as it protects you from trackers, online profiling, and phishing scams. Also, it prevents intrusive ads and saves you from constant interruptions when streaming. We tested it, and it was very effective, even on YouTube.

Pros

  • Fast servers
  • Reliable customer support
  • Bypass geo-blocks

Cons

  • The desktop app does not have split tunneling

Surfshark – Unlimited Connections VPN

Surfshark – Unlimited Connections Vpn
Surfshark – Unlimited Connections VPN

Surfshark Main features

  • 1,700+ servers in 63 countries
  • CleanWeb suite
  • 30-days money-back guarantee
  • MultiHop mode
  • Zero-logs policy

If you are closing ExpressVPN because it is over your budget, Surfshark is an excellent alternative. It offers all the features you need in a VPN at competitive prices.

Although it has a smaller server network than ExpressVPN, it is powerful to bypass geo-blocks and keep you safe and private. It can unblock UK TV and streaming services such as Netflix, Hulu, HBO, etc. The CleanWeb feature will eliminate annoying ads for a smoother streaming experience.

Surfshark safeguards your data and activities with multiple high-level security protocols. It uses AES 256-bit encryption, DNS leak protection, kill switch, MultiHop technology, and HackLock. The camouflage mode will enable you to use the VPN in heavily censored countries like Russia.

The VPN offers compatibility across all devices, including Android, Windows, macOS, iOS, Linux, Firefox, Chrome, and routers. It has a SmartDNS feature that lets you connect devices that don’t normally work with VPNs like PlayStation 4.

Pros

  • Affordable plans
  • Military-grade encryption
  • Offers unlimited simultaneous connections

Cons

  • Small server network

Final remarks

ExpressVPN is a great VPN due to its solid-rock security and fast-speed servers. The downside is that it is among the most expensive VPNs on the market. Even its cheapest plan is on the higher side of the industry standard. The best alternative is NordVPN because of its advanced features and unblocking capabilities.

Dhananjay Goel is the Co-founder and CTO of BestPrivacyVPN. Dhananjay is passionate about online privacy and security.

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